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Write to us
Stay in touch
We love chatting about your travel plans and would be happy to talk if you have any questions.
Opening hours
Monday to Friday:
8 AM – 6 PM
Saturdays:
8 AM – 12 PM
Address
Calle 35 # 15-19 Centro Comercial – Oficina 323. Dosquebradas – Risaralda.
Frequently asked questions
Do you have more questions? Contact us
How do I start the process for you to design my personalized vacation?
To activate a personalized planning project, the first step is to purchase the ‘TURASO Planning Consultation’ through our payment gateway. You can request the link or find the purchase button on our website, via WhatsApp, or by email. Once the payment is completed, an advisor will contact you to assess your preferences and needs.
When you purchase the personalized consultation, what kind of options will you be offered?
To guarantee your freedom of choice, TURASO offers three clearly differentiated plans:
- Plan 1 (Essential): Core and functional experiences, optimized for tight budgets.
- Plan 2 (Recommended Experience): The best cost-benefit balance with standout experiences.
- Plan 3 (Premium Experience): Greater comfort, flexibility, and exclusive experiences.”
We are a group and want a specific route from the portfolio—how do you handle that?
At TURASO, nothing is standard; everything is tailored to the group. We conduct a group profile assessment (number of people, family/business profile, dates) and, based on its size, we plan comprehensive logistics: from the type of vehicle and lodging capacity to meals and adjustments to the experiences—ensuring safety and regulatory compliance.
What kind of support will I receive during my trip?
During the execution phase, we provide logistical coordination and constant communication. Depending on the plan you choose, you will have either remote or on-site support. In addition, we take care of managing unforeseen situations to ensure your satisfaction.
How do you ensure my trip is sustainable and responsible?
Our approach is integrated across all processes. We ensure collaboration with local operators, respect for communities and ecosystems, and responsible planning. Our goal is for every trip to generate local value and protect the territory.
What happens once my trip ends?
The project doesn’t end when you return home. We will send you the TURASO Satisfaction Survey to evaluate service quality, organization, and experiences. This tool is essential for us, as it feeds our Continuous Improvement System.