Frequently asked questions
Do you have more questions? Contact us.
How do I start the process for you to design my personalized vacation?
To activate a personalized planning project, the first step is to purchase the ‘TURASO Planning Consultation’ through our payment gateway. You can request the link or find the purchase button on our website, via WhatsApp, or by email. Once the payment is completed, an advisor will contact you to carry out a diagnosis of your preferences and needs.
When hiring the personalized consultation, what kind of options will you present to me?
To guarantee your freedom of choice, TURASO offers three clearly differentiated plans:
- Plan 1 (Essential): Core and functional experiences, optimized for tight budgets.
- Plan 2 (Recommended Experience): The best cost-benefit balance with standout experiences.
- Plan 3 (Premium Experience): Greater comfort, flexibility, and exclusive experiences.
We are a group and want a specific route from the portfolio—how do you handle that?
At TURASO, nothing is standard; everything is tailored to the group. We conduct a group profile assessment (number of people, family/business profile, dates) and, based on its size, we plan comprehensive logistics: from the type of vehicle and lodging capacity to meals and adjustments to the experiences—ensuring safety and regulatory compliance.
What kind of support will I receive during my trip?
During the execution phase, we provide logistical coordination and constant communication. Depending on the plan you choose, you will have either remote or on-site support. In addition, we handle unforeseen situations to ensure your satisfaction.
How do you ensure my trip is sustainable and responsible?
Our approach is integrated across all processes. We ensure collaboration with local operators, respect for communities and ecosystems, and responsible planning. Our goal is for every trip to generate local value and protect the territory.
What happens once my trip ends?
The project doesn’t end when you return home. We will send you the TURASO Satisfaction Survey to evaluate service quality, organization, and experiences. This tool is key for us, as it feeds our Continuous Improvement System.
Not sure which tour is right for you?
We’re here to help.
Chat online
Contact us via WhatsApp to clear up any questions about our tours or booking process.
Write to us.
Write to us through our contact form. One of our team members will be happy to respond to you via email.
